Frequently Asked Questions
How long will my order take to ship?
Most orders are processed within 3–5 business days. Shipping typically takes 3–7 business days depending on your location. You’ll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We currently offer free shipping on all orders (U.S. only).
Can I customize my order?
Absolutely! Many of our products (hats, tumblers, stationery) can be personalized with names, initials, or custom text. Customization options are available on each product page.
Do you accept bulk or bridal party orders?
Yes! We love creating keepsakes for bridal parties, events, and corporate gifts. Please email us at hello@seasonal-keepsakes.com for a custom quote.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo, and we’ll send a replacement or issue a refund.
Do you accept returns?
Because many of our items are personalized, we cannot accept returns unless the item arrives damaged or incorrect.
Do you ship internationally?
At this time, we only ship within the U.S.
How do I use my discount code?
At checkout, enter your code (e.g., FIRST) in the discount code box, and your savings will be applied automatically.